BX-Robot Policy
Refund and Return Policy
Clear procedures for eligible returns, order issues and after-sales coordination.
Returns and Refunds
Eligibility depends on product condition, delivery date, customization, activation status and the final commercial agreement. Contact us before returning any item.
Request Authorization
Provide the order number, product serial number, reason and supporting photos or videos. Unauthorized returns may be refused.
Condition and Exceptions
Customized products, software, activated licenses, consumables and damaged items may be excluded unless required by applicable law.
Resolution
After inspection, an eligible case may be resolved through repair, replacement, credit or refund according to the agreed terms.
Start a Return Request
Contact support before shipping equipment back.
Contact Support